Recruitment for Emergency Call Handlers – Firefighter (Control) has now closed.
Do you have what we need?
Click here to see how much you know about the role.
The following list of questions has been put together to help you decide whether you would like to apply for this job and whether it would be suitable to you.
Ask yourself the following…
- Are you genuinely interested in people?
- Are you someone that others see as dependable?
- Can you get on with people from different cultures and backgrounds?
- Can you work as part of a close-knit team?
- Are you able to work calmly under pressure?
- Can you think on your feet and solve problems when you know a lot may depend on the suggestion you produce?
- Are you someone who can cope with routine, as well as changing demands?
- Do you have the sensitivity to deal with members of the public when they are distressed, confused and unsure of where they are?
- Are you committed to maintaining and developing your skills?
- Can you take responsibility for representing the Service when you are at work – and when you are not?
- Are you prepared to work days, nights, evenings, weekends, and public holidays, including Christmas Day?
If you were able to answer ‘Yes’ to all the above, then we have your next career ready and waiting.
Applicants must meet the following eligibility criteria to be able to apply for the role of Emergency Call Handler – Firefighter (Control):
- Be a minimum of 17.5 years old at the point of application (18 at the point of commencing the role)
- Be able to live and work in the UK without any restrictions
- Do not have any unspent criminal convictions*
- Have 4 GCSE passes – Grade A*-C / 9-4, including English and Mathematics / equivalent Level 2 qualification / or higher-level relevant qualification, or have at least six months relevant experience of working in an emergency service/military environment
As well as the above criteria, candidates should be aware that they will need to meet the standards of a medical health check and eyesight standards for entry.
All Fire and Rescue Service posts are now exempt from the Rehabilitation of Offenders Act 1974, as the nature of the job falls within the type of work excluded from the Act by the 1975 Exception Amendment. This means you must declare on your application form all cautions or convictions, even if they are ‘spent’ under the provisions of the Act unless it is a protected or filtered offence.
A criminal record may not automatically bar you from appointment (it may in some cases). The Service will consider whether the conviction or caution makes you unsuitable for appointment. Failure to declare a conviction or caution may disqualify you from appointment or result in summary dismissal if the discrepancy comes to light, and will be taken into consideration on our positive disclosure risk assessment process.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Details of the recruitment process can be found here.
You will be emailed regularly throughout the process therefore it is essential that candidates check their junk email on a daily basis throughout the process.
Meet one of our control station managers – Sue. Our videos are hosted on YouTube so click on the images to expand/get sound.
