Always call 999 in an emergency. For all other enquiries related to Dorset & Wiltshire FRS, call us on 01722 691000 (during office hours) or 0306 799 0019 (out of hours).
- Safe & Well: If you wish to request a free Safe and Well telephone appointment, need to reschedule or cancel your visit, or have any issues with your smoke alarms, please call 0800 038 2323. This is a freephone number for the local authority areas of BCP, Dorset, Swindon and Wiltshire (please note that this is an answerphone service, monitored during office hours). Alternatively, you can request a referral here.
- Business Fire Safety:
- Reporting a fire safety risk - if you wish to tell us about fire safety risks in commercial premises, you can email [email protected] or call 01722 691717 during office hours (9am-4pm).
- Reporting a fault with fire safety equipment ‘in scope’ of Regulation 7 of the Fire Safety (England) Regulations 2022 (for example -18m and above residential building) - use online form here
- Reporting a fault with fire safety equipment NOT 'in scope’ of Regulation 7 of the Fire Safety (England) Regulations 2022 (for example - industrials, schools, hospital) - use online form here
- Community engagement requests (attending events etc): please click here.
- Incident report requests: If you wish to request an incident report, or a Major Incident report - click here.
- Press Office: For all media enquiries, please email [email protected]
- Education: for visits to or from young people, click here.
- Write to us at: Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR
- Email us at: [email protected] or use the appropriate form below.
You can make a specific request by using one of the forms below - please only use the general enquiries option if your query is not covered by another form (requests for incident reports MUST be made on the appropriate form for a timely response).
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Please use this form if none of the others below suit your needs. Please also note that we no longer make rooms at our fire stations available for external use. To find out more about how we use your data and to view our privacy notice click here.
Page Questions
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If you have concerns about fire safety risks in commercial premises, such as locked or blocked fire exits, please use this form to give the details. All information, including your contact details, will be treated in confidence. Please click here for further information.
To find out more about how we use your data and to view our privacy notice click here.
Reporting a Fire Safety Concern
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If we’ve gone above and beyond, or you’ve just had a really positive experience when you’ve dealt with us, please let us know!
To find out more about how we use your data and to view our privacy notice click here.
Compliments
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If we’ve done something wrong, or you’re not happy with the service you have received, please let us know. See the concerns and complaints page for more information.
To find out more about how we use your data and to view our privacy notice click here.
Complaints
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If you wish to request something under the Freedom of Information Act, please use this form to give the details. Click here for more details.
We will aim to respond to your request within 20 working days.
If you are requesting a copy of an incident report then please use the Incident Report Request form above.
To find out more about how we use your data and to view our privacy notice click here.
Freedom of Information request
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Lots of the false alarms we attend are caused by bonfires. Equally, bonfires can get out of control very easily. Please help us to help you, by reducing any activity that could lead to us being called out. If you feel you must have a bonfire, please let us know in advance using the below form. Wherever possible, please give us at least an hour’s notice of starting your burn. More information about controlled burning can be found here.
This is particularly important for large fires, fires in built-up areas, or near utility supplies – in these cases, a telephone call to our Control room on 0306 799 0019 would be more beneficial as it will allow us to gather more detailed information.
To find out more about how we use your data and to view our privacy notice click here.
Controlled Burning
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Please use this form to inform us of any defective fire hydrants. For more information, click here.
To find out more about how we use your data and to view our privacy notice click here.
Hydrant Defects